RETURNS & EXCHANGES

Thank you for your trust and purchase of Time.

Our quality control teams will review your item be shipment to ensure your satisfaction, and quality are guaranteed. We accept return demands within 30 days after delivery.

If you are not entirely satisfied with your purchase, we're here to help.

Cancel & Refund:

Order Status
Requirements and Notice
Solution
Before shipment
Applforey cancel orders within 24 hours
100% order amount
Apply for cancel orders OVER 24 hours
95%of the order amount(deduct 5% processing fee)
Change Size
Contact Customer Service Team via service@Tilame.com
Shipped
Once an order has been shipped, it cannot be canceled or changed.



Return Procedure:

  1. Take a clear photo of the item.
  2. Contact our customer service team via service@Tilame.com.
  3. Send the photos and order ID to the customer service team and tell them about your problems and the resolution you prefer. Return? Refund? Exchange? Resend？
  4. The customer service team will offer you the address please do not send the package back to where it came from, or it will delay your refund procedure.
  5. Notify us the tracking number after you have returned the item(s).

     

*For the below circumstances, we don't accept a refund request without a return. But we can offer a coupon for your next order.

(However, we can offer a coupon for your next order, please contact our customer service for details.)

  1. Don't like the item;
  2. Not fit as expected without any quality problems;
  3. Shipping status update delay;
  4. Differences/misunderstandings (on products/fabric) which has already been claimed in our description/title;
  5. Placed a wrong order and shipped;
  6. Not according to the size chart to choose the size caused by unfit.