RETURNS & EXCHANGES
Thank you for your trust and purchase of Time.
Our quality control teams will review your item before shipment to ensure your satisfaction, and quality is guaranteed. We accept return requests within 30 days after delivery.
If you are unsatisfied with your purchase, we're here to help.
Cancel & Refund:
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Order Status
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Requirements and Notice
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Solution
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Before shipment
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Cancel orders within 24 hours
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100% order amount
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Apply for cancel orders OVER 24 hours
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95%of the order amount(deduct 5% processing fee)
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Change Size
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Contact Customer Service Team via service@Tilame.com
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Shipped
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Once an order has been shipped, it cannot be canceled or changed.
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Return Procedure:
- Take a clear photo of the item.
- Contact our customer service team via service@Tilame.com.
- Send the photos and order ID to the customer service team and tell them about your problems and preferred re. Return? Refund? Exchange? Resend？
- The customer service team will offer you the address please do not send the package back to where it came from, or it will delay your refund procedure.
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Notify us the tracking number after you have returned the item(s).
*we don't accept a refund request without a return for the below circumstances. But we can offer a coupon for your next order.
(However, we can offer a coupon for your next order, please contact our customer service for details.)
- Don't like the item;
- Not fit as expected without any quality problems;
- Shipping status update delay;
- Differences/misunderstandings (on products/fabric) which has already been claimed in our description/title;
- Placed a wrong order and shipped;
- Not according to the size chart to choose the size caused by unfit.