RETURNS & EXCHANGES

Thank you for your trust and purchase of Tilame.

Our quality control teams will review your item before shipment to ensure your satisfaction, and quality is guaranteed. We accept return requests within 14 days after delivery.

If you are unsatisfied with your purchase, we're here to help.

Cancel & Refund:

Order Status
Requirements and Notice
Solution
Before shipment
Cancel orders within 24 hours
100% order amount
Apply for cancel orders OVER 24 hours
95%of the order amount(deduct 5% processing fee)
Change Size
Contact Customer Service Team via support@tilame.com
Shipped
Once an order has been shipped, it cannot be canceled or changed.

 

Return Procedure:

  1. Take a clear photo of the item.
  2. Contact our customer service team via support@tilame.com.
  3. Send the photos and order ID to the customer service team and tell them about your problems and preferred re. Return? Refund? Exchange? Resend？
  4. The customer service team will offer you the address please do not send the package back to where it came from, or it will delay your refund procedure.
  5. Notify us the tracking number after you have returned the item(s).

     

  6. To apply for a refund for goods that have been shipped, you need to return the goods. We will refund you after receiving the return.

*We don't accept a refund request without a return for the below circumstances. But we can offer a coupon for your next order.

(However, we can offer a coupon for your next order, please contact our customer service for details.)

  1. Don't like the item;
  2. Not fit as expected without any quality problems;
  3. Shipping status update delay;
  4. Differences/misunderstandings (on products/fabric) which has already been claimed in our description/title;
  5. Placed a wrong order and shipped;
  6. Not according to the size chart to choose the size caused by unfit.

Return shipping fee:

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.