SHIPPING INFO
At Tilame, we're committed to delivering your order safely and efficiently — wherever you are in the world.
Processing Time
All orders are processed within 5–7 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Destinations & Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| 🇺🇸 United States | 7–15 business days |
| 🇨🇦 Canada | 10–18 business days |
| 🇬🇧 United Kingdom | 8–16 business days |
| 🇩🇪 🇫🇷 🇮🇹 Europe | 10–20 business days |
| 🇦🇺 Australia & NZ | 10–18 business days |
| 🌍 Rest of World | 12–25 business days |
Delivery times are estimates and may vary due to customs clearance, local postal conditions, or peak seasons.
Shipping Rates
Free shipping is available on qualifying orders. Shipping costs, if applicable, will be calculated and displayed at checkout.
Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in the order total.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to monitor your shipment's progress at any time.
For any shipping inquiries, please contact us at support@tilame.com — we're happy to help.